Information collected
This may include your name, contact details, enquiry information, appointment details, relevant clinical information, correspondence, payment records, and limited website usage information.
Privacy notice
How your information is handled
This notice explains what personal information Farrer Therapy collects, why it is used, how it is protected, and the choices you have.
Controller
The Farrer Therapy Group Ltd
Farrer Therapy is responsible for the personal information collected through this website, by email, phone, WhatsApp, consultation enquiries, and therapy work. You can contact us at [email protected].
How it is used
Information is used to respond to enquiries, assess suitability, provide therapy, manage appointments and payments, maintain professional records, meet legal obligations, and keep services safe.
Lawful basis
Information is usually processed because it is needed to take steps before or during a contract, for legitimate professional interests, for legal obligations, and, for health-related information, to provide confidential health care.
Confidentiality
Therapy information is treated confidentially. Information may be shared only where required for safety, safeguarding, legal duties, supervision, professional advice, payment administration, or with your consent.
Retention
Clinical records are kept only for as long as required for professional, legal, insurance, and regulatory reasons. Enquiry information that does not lead to therapy is kept for a shorter period unless there is a clear reason to retain it.
Your rights
You can ask to access, correct, restrict, erase, or object to use of your information where the law allows. You can also complain to the Information Commissioner's Office at ico.org.uk.
Security and services
Information is stored with care.
Reasonable technical and organisational safeguards are used to protect personal information. Trusted service providers may support email, hosting, appointments, payment processing, secure records, or website operation, and are expected to handle information securely.